Room Manager:

Room Manager functions as the first stop in Dialer Pro's lead processing cycle.

Room Manager acts as a barrier that filters out leads that are technically do not match with the company's policy.

 

For example, a remodeling company who makes kitchens receive a lead for a $65,000 kitchen from a house in the middle of a poor neighborhood.

 

It is the Room Manager's job to examine every lead, making sure that the technicality of the lead is OK:

 

 

If the lead's technicality is not OK or it doesn't match the company's prospective client profile discard the lead.

If the lead does pass the two requirements above send the lead to confirmation.

 

On a regular day, the Room Manager must have 2 screens open at all time: Dialer Monitoring and Import Leads.

 

It is VERY recommended to setup two monitors for the Room Manager, as one monitor will be use at all times for the Dialer Monitor screen, and the other for the rest of the everyday duties. This way Room Manager can be aware at all times to the performance of the room in terms of average waiting time, number of agents currently dialing and etc.

 

Room Manager has to monitor the Dialer Monitoring screen for the following:

 

 

In order to achieve all that, Dialer Pro is offering a special menu for the Room Manager, named "Room MGR"

Under this menu you'll find four features:

 

1	Monitor Dialer	This feature allows you to see in real time how your call room works. It will show you a few major details you should seriously regard: Average waiting time between calls. Should be around 5 seconds. Occasionally will rise to 20 seconds. Above 20 seconds, you should check and tune the dialer. Number of telemarketers that are working, number of telemarketers who are talking or waiting for a call. It is VERY important for you to know that when it comes to predictive dialer, five is not half of ten, but maybe a quarter. Read this article to understand it. You want to make sure that maximum number of telemarketers are on the phone. In simple words, the sum of Talking + Fetching should be a close as possible to the number you see left to the On! Other important details are what every telemarketer is doing (Talk, Waiting, In Lead Card ETC.) Such information should alert you should you see someone waiting for a call for 30 minutes...   Note that this form runs as independent window, and it is recommended to have two monitors, and have it run all day long in one of them.   For full details about the Monitor Dialer is here.
2	Agent Performances	Show you statistics about your call room. This screen teaches you how many calls your dialer placed, and more important what your agents are doing with those calls. Important details here are: Percent of people telemarketer is talking to from the total calls he / she got from the dialer. Percent of clients marked as Do Not Call of the total number of clients he / she talk to. Total number of leads produced. Ratio of Telemarketers / Leads. Should be around 1 (That is one lead per telemarketer per day.)   Full details about this screen is here.
3	Days from last confirmed / sold lead.	This form shows you how many days have passed since the last agent's confirmed lead.

 

 

Room Manager - agent training:

Room Manager has to train the companies agents to use Dialer Pro's dialer and callbacks.

The agents using the system to generate fresh leads according to the company's prospective client profile policy.

Once the agent gets a prospective client on the line he has to start the lead generation. During the conversation with the client the agent has to fill the missing information in the lead generation page and set the time and date of the appointment.