Integrated Telemarketing System - What is it?
Pardon us for the lengthy article, but as the engine of your business is at stake, we feel that all information must be on the table so you can make the right choice.
So:
Closing a sale is the peak of an exhausting climb through many essential steps. It begins with a cold call and ends with a successfull
meeting.
If you are in the business (and if you are not, then you are about to find out), you know that running a marketing operation is an overwhelming undertaking, saturated with small details and endless logistical conditions to follow, like "how long should you wait before contracting a prospective customer who did not buy at the first meeting?" for example.
Basing a marketing operation on a predictive dialer, leads management, and project manager that are each designed by different manufacturers is a certain formula for a nightmare.
Data entry is a mess, for each lead must be entered multiple times by different employees into various programs, which leaves
room for typos and errors. Getting unified sales results is impossible since reports pull their information from different databases. This insures vague answers that result in chaos at your operation.
For instance, what if your salesmen are dispatched to locations where your subcontractors are currently running your projects? What if your telemarketers are calling customers who are already in a meeting with a salesman from your own company? Terrible way of doing business...
To sum it up, the left hand doesn't know the right hand, and you end up miserable and hurt.
This is where DialersPro's Integrated Marketing System assumes the lead of the pack!
Every aspect of the installation, implementation, and usage of the marketing system is covered by people who are familiar with all loose
ends of the industry from the inside out - from securing your network, applying proper permissions for your employees who use the system, keeping your data backed up, using the proper hardware for the servers, granting lightning fast installation
and implementation, and educating your employees of proper usage.
DialersPro's Integrated Marketing System withdraws its data from a single database so that all information is unified. Leads
need to be entered only once - a data entry heaven.
An example of the Integrated Marketing System: Customer information needs to be entered into a lead card only once. As the lead progresses, only new comments, notes, and dates need to be entered in, and they are instantly available at the next stage the leads climb to.
Another example: The ease of finding information. Since this is an Integrated Marketing System that utilizes a single database, a single click on a salesman instantly provides relevant information about him/her - all appointments that this salesman has been assigned to along with the appointments' results are displayed by a single mouse click. All projects that the salesman sold, along with financial information such as sale amount, receivable, expenses, profit / loss and every commission check he/she got, are also available. You can even call or send a SMS right from within DialersPro with a single click. This here is efficient data integration.
When it comes to subcontractors who are working for you, one click is enough to present you with all proposals they have submitted to you, live information from state license boards, and updates on all checks they have received and invoices they have sent you. All this is under one tab, right inside DialersPro!
It gets better: A single click on a telemarketer displays all of his / her calls' recordings in a special tab, and you can listen to those recordings right from that contact center.
DialersPro's Integrated Marketing System provides answers to most aspects of a sale:
- It will assist you in creating targeted customer lists and form campaigns.
- It employs a powerful dialer that provides your telemarketers with shorter idle time and allows for more customers to speak to.
- It provides thorough reports about your marketing operation, covering telemarketers, salesmen, and general business results.
- Confirmation is heaven: A click on a button displays your customer's home in Google Maps, Bing Maps, Zillow, 411 Reverse address, and 411 reverse phone. With such broad knowledge on a customer, confirmation is accurate - no salesmen will be sent to a faulty location.
- Send an Email to the customer to inform him/her on upcoming appointments, thank them for the opportunity to be of service, or inform them about project's status.
- One click will send a SMS (Text Message) to the salesman with the appointment information and to the prospective customer with a friendly reminder of the upcoming appointment.
- Projects management is totally paperless - Once scanned in, DialersPro's project management enables you to see the actual check, invoice, contract, or proposal with a single click of a button.
As DialersPro stores your information in a single database, leads information is entered only once. As the lead makes its way through the sale stages, only new notes, dates and comments are needed to be entered in, thus preventing errors and making data entry efficient and easy.
DialersPro provides an Integrated Marketing System solution that transforms the complex task of closing a sale into a doable everyday thing, resulting in you closing more sales in a shorter period of time.
DialersPro: From Called to Sold, And Far Beyond.