This menu is used to monitor, setup and control the dialer functions.

 

 

 

Monitor Workstations - used to monitor the agents live.

Agents Performance - used to view agents performance results.

Calls History - used to view calls history.

Manage Callbacks - used to manage callbacks.

Setup Prizes / Publish Message to agents - used to setup prizes and publish messages to agents.

Dialer / Lists Setup - used to process lists in Dialer Pro.