Navigate to the Calls History Screen:

 

Menu -> Dialer -> Calls History.

 

Purpose of the Calls History Screen:

 

This screen is used as a phone calls log. You can short the list by Date/Time, Agent and Phone number.

It is particularly useful when an agent is on the phone with a promising client and the phone gets disconnected.

 

 

 

 

What you see in the Calls History Screen:

 

1. Call History log.

 

 

How to use the Calls History Screen:

 

Find the required phone call log.