Navigate to the Dialer Status and setup - Dialer Setup - Dynamic Caller ID (DCID) Screen:
Menu -> Dialer -> Dialer Status and setup -> Dialer Setup -> Dynamic Caller ID (DCID) Setting
Purpose of the Dialer Status and setup - Dialer Setup - Dynamic Caller ID (DCID) Screen:
This screen is used to designate dynamic caller IDs for Dialer Pro. Caller IDs can be designated to be The And caller IDs based on the following settings:
Dialer Pro chooses the relevant caller ID based on order importance starting from the top.
Personal Caller ID – if a personal Caller ID is assigned to the user every time this user will dial out using Dialer Pro the assigned personal caller ID will be used.
Functions Called ID – If there is no personal Called ID assigned Dialer Pro will use the Function Caller ID by recognizing the screen the user is calling from.
Company Caller ID – if there is no personal or Functions caller IDs assigned Dialer Pro will use the caller ID assigned to the company the user is under.
Default Caller ID – if there is no personal, Functions or company Caller IDs assigned Dialer Pro will use the Default Caller ID as a caller ID.
What you see in the Dialer Status and setup - Dialer Setup - Dynamic Caller ID (DCID) Screen:
Dialer status and setup.
Dialer Setup.
Dynamic Caller ID (DCID) tab.
Functions Caller ID fields 7-12 contain the default caller IDs designated by the function of Dialer Pro screen the user is calling from.
Companies Default Caller contains the companies default caller ID.
Personal Caller ID contains the defaults personal Caller IDs for the specific Dialer Pro users.
Default Caller ID field contains the default CID for Dialer Pro if no other higher order caller IDs exist.
Validation CID field contains the default CID to be used when calling from the validation screen.
Confirmation CID field contains the default CID to be used when calling from the confirmation screen.
Rehash CID field contains the default CID to be used when calling from the rehash screen.
Resched. CID field contains the default CID to be used when calling from the reschedule screen.
Dispatch CID field contains the default CID to be used when calling from the dispatch screen.
Save button saves the changes to the Functions Caller IDs.
Cancel button cancels the changes to the Functions Caller IDs.
Company column contains the company name.
Caller ID contains the caller ID associated with the company in Company(15).
Change Companies DCIDs button allows to add/modify a company and the associated company caller ID.
User column contains the list of Dialer Pro users.
Personal CID column contains the caller ID associated with the user in User(18).
Instructions button opens a browser page with instructions on setup and requirements for Dynamic Caller ID.
Company column contains the companies name.
AC column contains the area codes associated with the company in Company(21).
Caller ID column contains caller IDs associated with the area code in AC(22).
Add CID button adds a new caller ID under Companies Area Code Caller ID columns.
Edit CID button edits existing caller ID under Companies Area Code Caller ID columns.
Delete CID button edits deletes caller ID under Companies Area Code Caller ID columns.
Auto. Populate will read you calling log and automatically populate the area codes so you can choose the numbers for the company in Company(15).
Change Personal Caller IDs button allows to edit the Personal CID(19) of Dialer Pro users in User(18).
How to use the Dialer Status and setup - Dialer Setup - Dynamic Caller ID (DCID) Screen:
Assign a Personal Caller ID.
Click on Change personal Caller IDs(28).
Select the required user from the User(18) column.
Type in the required caller ID in Personal CID(19).
Click on Save changes(28) to save the changes.
Assign a Functions Called ID.
Click on the required Function Screen in fields 7-12.
Type in the required caller ID.
Click on Save(13) to save the changes.
Assign a Company Caller ID
Click on Change Caller IDs.
Type in Caller ID in field number 6 for existing companies.
Default Caller ID – if there is no personal, Functions or company Caller IDs assigned Dialer Pro will use the Default Caller ID as a caller ID.
Navigate to the Dialer Status and setup - Dialer Setup - Dynamic Caller ID (DCID) Screen:
Menu -> Dialer -> Dialer Status and setup -> Dialer Setup -> Dynamic Caller ID (DCID) Setting
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