Dispatcher is in charge of dispatching a salesman to the confirmed appointment. Leads set by your agents, rehash, canvassers and any other sources have to go thought the dispatch process after the confirmation process.
Below is the dispatch common business practices.
Dispatch appointments:
Dispatcher functions as the third stop in Dialer Pro's lead processing cycle in which the leads are going through.
Dispatcher dispatches a salesman to appointments that were confirmed by the confirmator.
It is the Dispatcher's job to make sure that a salesman is dispatched to every lead appointment in the Dispatch screen.
Standard dispatch company polices below:
Appointment date and time can't be in the past, no matter the reason.
NOTE: Even if you missed the appointment the lead should be moved to reschedule.
Appointment result has to be updated at most a day after the appointment.
Appointment is not moved to production without receiving a check and a contract.
